At Southeast Frozen Foods (“we,” “our,” or “us”), we are committed to protecting the privacy and security of our clients, vendors, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, open a wholesale account, or engage our services.

1. Information We Collect

To provide our wholesale processing and delivery services, we collect information that is necessary for business operations, order fulfillment, and legal compliance. This includes:

• Business & Contact Information: Company name, business address, procurement contact names, email addresses, and phone numbers provided during account setup or quote requests.
• Financial & Payment Data: Billing addresses, tax identification numbers, and payment information. Note: We do not store full credit card numbers on our servers; payments are processed securely through encrypted third-party gateways.
• Order & Delivery Data: Product specifications, order history, delivery dock locations, and receiving hours necessary to execute your supply chain logistics.
• Technical & Usage Data: IP addresses, browser types, and website interaction data collected automatically via cookies and standard analytics tools to improve our digital experience.

2. How We Use Your Information

We use the collected data strictly for legitimate business purposes, including:

• Processing, fulfilling, and tracking your wholesale orders.
• Managing your B2B account, invoicing, and credit terms.
• Communicating critical updates regarding your orders, food safety alerts, or supply chain disruptions.
• Complying with food safety regulations, traceability mandates, and legal obligations.

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal or business information to third parties for marketing purposes. We only share data with trusted partners essential to our operations:

• Logistics & Delivery Partners: To ensure your order reaches your specific dock at the correct temperature and time.
• Payment Processors: Secure, encrypted third-party services to process financial transactions.
• Regulatory Authorities: As required by law, food safety audits, or traceability investigations (e.g., FDA, USDA, or local health departments).

4. Cookies & Tracking Technologies

Our website uses standard cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our client portal may not function properly without cookies.

5. Data Security

We implement robust administrative, technical, and physical security measures to protect your business information from unauthorized access, disclosure, alteration, and destruction. This includes encrypted data transmission (SSL/TLS), secure server environments, and strict internal access controls for our employees.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of the personal and business data we hold about you. To exercise these rights, or to opt-out of non-essential communications, please contact our privacy team using the information below.